pola Privacy Policy

This page describes what we collect when you use pola and how we keep that data protected. Our privacy practices are built around transparency and your control. We collect information necessary to operate your account, process payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and comply with financial regulations. We do not sell your personal data to third parties, and we do not share it beyond what is legally required.

When you open a pola account, verify your identity, deposit funds, or place bets on Liga 1, Piala AFF, or other markets, you provide information to us. We use that information solely to deliver our service, prevent fraud, and meet legal obligations. Your data is stored securely on encrypted servers. If you have questions about how we handle your information, this policy explains our approach in detail.

Our commitment is simple: your account on pola deserves the same data protection standards as any financial service. We do not use your data for marketing beyond what you've consented to. We do not track your browsing outside pola. We do not build profiles for sale. Read on to understand exactly what we collect, how we use it, and what rights you have.

What Data We Collect on pola

We collect information in several categories. When you create a pola account, we collect your email address, phone number, and full name. We collect date of birth and citizenship to verify you meet age and jurisdiction requirements. We ask for your physical address to comply with know-your-customer (KYC) regulations in supported regions. This information is mandatory—without it, we cannot open your account or allow you to deposit and play.

When you fund your account, we collect transaction data. We record which payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), the amount, and the timestamp. We do not store your full payment credentials—your bank details or digital wallet credentials are handled directly by the payment processor, not retained on pola servers. We see only confirmation that the transaction succeeded.

When you play on pola, we collect gameplay data. We record which games you played, how much you wagered, and the outcomes. This data helps us detect fraud, resolve disputes, and comply with gaming regulations. We track your account login history, IP addresses from which you access pola, and session durations. We use this information to protect your account from unauthorized access and to spot suspicious patterns that might indicate compromise.

Account Information

Email, phone, name, date of birth, address, citizenship. Required for account creation and regulatory compliance.

Transaction Data

Deposits, withdrawals, payment methods, amounts, dates. Stored to track account activity and prevent fraud.

Gameplay Records

Games played, wagers, outcomes, session times. Used to calculate returns, detect fraud, and settle disputes.

Device & Network Data

IP address, device type, operating system. Helps us monitor account security and detect unauthorized access attempts.

How We Use Your Data on pola

We use your information to operate your account on pola. Your email and phone are used to send you account notifications, password resets, and withdrawal confirmations. Your address and identity information are used to verify you meet our eligibility requirements and to comply with financial regulations in jurisdictions where pola operates—including Jakarta, Surabaya, Bandung, Medan, and Semarang.

We use transaction and gameplay data to calculate your balance, process withdrawals, and resolve disputes. If you dispute a bet outcome or claim a withdrawal didn't arrive, we review your gameplay records and transaction history to investigate. We use this data to detect fraud—patterns that suggest account takeover, collusion, or other illicit activity. Our systems flag suspicious behavior automatically, and our team reviews flagged accounts to determine if intervention is needed.

We do not use your data to build marketing profiles or to target advertisements to you outside pola. We do not sell your information to brokers, data aggregators, or third parties. We do not use your data for purposes unrelated to operating your account and maintaining regulatory compliance. If we ever need to use your data in a new way, we will ask your explicit consent first.

Third-Party Processors and Data Sharing

We work with third-party service providers to operate pola. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and banks) receive transaction data necessary to process your deposits and withdrawals. We share this information only when required to execute your payment request. These processors maintain their own privacy policies—review them if you want to understand how they handle your payment details.

We may share account information with financial regulators, law enforcement, or other government agencies if legally required. We comply with valid legal orders and subpoenas. In such cases, we provide only the information requested and make reasonable efforts to notify you unless prohibited by law. We do not voluntarily share your data with government agencies—disclosure happens only when compelled by legal process.

Our servers may sit outside your jurisdiction. We maintain data centers in multiple regions for reliability and performance. Your data may therefore be stored or processed in locations governed by different privacy laws than your own. By using pola, you consent to this international data transfer. We apply the same security standards across all locations.

Your Rights and Our Commitments on pola

You have the right to access your personal data on pola. You can view your account information, transaction history, and gameplay records within the app at any time. You can request a copy of all data we hold about you by contacting our support team via in-app chat. We will provide a complete data export in a readable format within a reasonable timeframe.

You can request corrections to your account information if it is inaccurate. You can update your email, phone, and address yourself in account settings. For other corrections, contact our support team. You can request deletion of your account and associated data, though we may retain some information for regulatory compliance and fraud prevention for a reasonable period after closure.

We use cookies and similar technologies to operate pola. Cookies store your login session so you don't have to re-authenticate on every page. They remember your preferences—such as low-data mode settings—so your experience is consistent. We do not use cookies to track you across other websites. We do not use third-party tracking pixels or analytics that follow you outside pola. You can manage cookies in your browser settings, though disabling them may impair app functionality.

Data Security and Breach Notification

We implement technical and organizational measures to protect your data against unauthorized access, loss, or alteration. All data transmitted between your device and pola servers uses encryption (TLS/SSL protocols). Your password is hashed—we do not store it in plaintext and cannot see it ourselves. We restrict database access to authorized staff with security training. Our systems are regularly audited for vulnerabilities.

If we discover a security breach that compromises your personal data, we will notify you without unreasonable delay. Notification will occur via email to your registered address and through in-app alerts. We will describe the nature of the breach, the data affected, and steps you can take to protect yourself. We will cooperate with relevant authorities as required by law.

We retain your data for as long as your account is active. After you close your account, we retain certain information for regulatory compliance, fraud prevention, and dispute resolution—typically for a period of several years. When retention is no longer legally required, we securely delete your data. You can request earlier deletion subject to legal obligations.

Contact Us About Your Privacy on pola

If you have questions about our privacy practices, contact our support team via in-app chat during operating hours. Include "Privacy Inquiry" in your subject line. We will respond to your question or concern within a reasonable timeframe. If you are unsure whether your jurisdiction is supported on pola, contact support before creating an account—you are responsible for verifying that your region meets our service requirements.

This privacy policy is effective as of the date posted in your account settings. We may update this policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email and in-app notification. Your continued use of pola after such changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your data.