polaTerms of Use

These terms govern your use of pola and all services we offer through our platform—live-dealer tables, sportsbook markets, and slot games. By opening an account on pola, you agree to these conditions. We've written them to be clear about what we require, what we provide, and what happens if disputes arise. Your use of pola is available only where local law permits gaming and online entertainment.

Our terms cover account creation, deposits and withdrawals, bonus claims, game rules, liability limits, and dispute resolution. We update these terms periodically; changes apply to new accounts immediately and to existing accounts upon your next login. Continued use of pola after an update means you accept the revised terms. If you do not agree with any term, do not create an account or cease using our platform.

This document is your contract with us. Read it carefully before you begin. If you have questions about any clause, contact our support team via in-app chat during operating hours. We are based in a jurisdiction permitting online gaming operations, and we serve users only in regions where local law permits access to our services.

Account Opening and Your Responsibilities on pola

To open a pola account, you must be at least the age of majority in your jurisdiction and legally permitted to use online gaming services where you live. You provide your true name, a valid email address, and a phone number. We verify both via email confirmation and SMS. You are responsible for keeping your password secure. Do not share it with anyone. If you suspect unauthorized access, notify us immediately, and we will lock your account pending verification.

You may hold only one active account on pola. If we detect multiple accounts held by the same person, we reserve the right to suspend all of them and forfeit any balances. You must use pola only for your own entertainment, not on behalf of others or for commercial purposes. You agree not to exploit bugs, use bots, or engage in any activity that disrupts our platform or other users.

Your account information must be accurate and current. If your name, address, phone, or email changes, update your account immediately. We may ask for additional verification (documents, photos) at any time to confirm your identity and ensure compliance with regulations. Failure to provide requested verification may result in account suspension and balance forfeiture.

Deposits, Withdrawals, and Payment on pola

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer through mobile banking, local payment, online payment, and e-wallet. Deposits settle within moments of confirmation. Your balance is available for play immediately. You may withdraw at any time by requesting a payout in your account dashboard. Withdrawals go through fraud review to prevent unauthorized access and must be processed to the payment method you used to deposit.

We do not charge withdrawal fees. Any costs are imposed by your bank or payment provider and appear in your transaction details. We reserve the right to decline withdrawals if we detect fraudulent activity or if you fail verification checks. All withdrawals are subject to our standard review procedures, which are designed to prevent money laundering and ensure regulatory compliance.

You are responsible for all deposits made from your account. If someone else accesses your account without permission, notify us immediately. We will investigate, but we cannot reverse deposits or withdrawals initiated from your verified credentials unless we determine fraud on our part. Keep your login information private and enable two-factor authentication in your settings for added security.

Account Verification

Mandatory at sign-up; additional verification may be requested anytime. Required to comply with financial regulations and prevent fraud.

Balance Hold

If we suspect fraud or regulatory violation, we may hold your balance pending investigation. Holds are lifted upon clearance.

Payment Reversal

We cannot reverse deposits or withdrawals from verified accounts unless we confirm fraud on our part.

Games, Odds, and Game Rules on pola

All games on pola—live-dealer tables, sports markets, and slots—operate under published rules. Live blackjack, roulette, baccarat, and Dragon Tiger follow standard casino rules streamed from our studios. Sports betting markets reflect real fixtures with odds calculated by our pricing team. Slot games use certified random number generators. We do not alter outcomes based on account history, balance, or any other factor.

Sports market outcomes are determined by official sources—league websites, tournament authorities, and match records. We settle bets according to official results without interpretation. If an official result changes (e.g., match postponement, official correction), we adjust settled bets to reflect the new information.

Live-dealer games may be interrupted by technical issues, studio problems, or connection failures. If a game freezes or disconnects before resolution, we replay the affected hand or spin fairly for all affected players. Your stake is returned if the game cannot be completed. All game results and settlement decisions are final once published in your account; we do not alter settled bets except for documented errors on our part.

Bonus Terms and Conditions

pola may offer bonuses such as welcome credits, reload offers, or loyalty rewards. All bonus claims are optional—you may use pola without claiming any bonus. Bonuses are subject to terms: wagering requirements (the amount you must bet before withdrawing), time limits (the period you have to meet requirements), game restrictions (which games count toward wagering), and maximum cashout limits (the maximum you can withdraw from bonus winnings).

Bonus terms are displayed at claim time. You must accept them explicitly to receive the bonus. If you do not meet requirements within the specified time, the bonus expires. We do not refund or extend expired bonuses. If you violate bonus terms—such as withdrawing before meeting wagering requirements—we may forfeit the bonus and associated winnings.

We reserve the right to deny bonus claims or forfeit bonuses if we detect abuse, fraud, or collusion. Examples include opening multiple accounts to claim multiple bonuses, exploiting game glitches, or working with other players to manipulate odds. Any violation may result in account suspension and balance forfeiture.

Jurisdiction, Liability, and Dispute Resolution on pola

pola's services are available only where local law permits gaming and online entertainment. Users are responsible for verifying that access and use comply with their jurisdiction's law. If you access pola from a region where online gaming is prohibited, you do so at your own risk. We do not accept liability for access or use outside our permitted service areas. We may suspend or terminate your account if we determine you are accessing pola from a prohibited jurisdiction.

Our platform operates under the laws of our registered jurisdiction. Any dispute arising from your use of pola is subject to those laws. You agree to resolve disputes through mediation or arbitration rather than court proceedings. We will attempt to resolve complaints within thirty days of your submission. If we cannot reach agreement, either party may pursue arbitration according to procedures specified in our full terms document, available within the pola app.

We limit our liability to the amount you have deposited on pola within the past twelve months. We are not liable for indirect damages, lost profits, or consequential losses arising from your use of our platform or any interruption of service. We do not guarantee uninterrupted access, error-free operation, or specific outcomes. Live-dealer streams may experience technical interruptions; sports markets may have liquidity issues; games may malfunction. We will repair problems promptly but do not compensate for temporary disruptions.

Data Protection and Privacy on pola

We collect and store personal information—name, email, phone, payment details, transaction history—to operate your account and comply with regulations. Your data is handled according to our privacy policy, available in the app. We do not sell your information to third parties. We share data only with payment processors and regulatory authorities where legally required.

All data transmitted between your device and pola servers uses encryption. Your password is never stored in plaintext. Two-factor authentication is available in your account settings for additional security. If we suffer a data breach, we will notify affected users and authorities according to legal requirements. You are responsible for reporting any unauthorized access to our support team immediately.

Changes to Terms and Service Suspension

We may update these terms at any time. Changes apply to new accounts immediately. Existing account holders are notified of changes; your continued use of pola constitutes acceptance of revised terms. If you do not agree with changes, you may close your account and request withdrawal of your balance.

We reserve the right to suspend or terminate your account if you violate these terms, engage in fraudulent activity, fail verification, or access pola from a prohibited jurisdiction. Suspension may be temporary (pending investigation) or permanent. Upon account termination, you forfeit any unclaimed bonuses. Your balance remains available for withdrawal unless we determine it was obtained through fraud or violation of these terms.